How we use your information why do we need it?
We need a small collection of information to improve our service and to streamline contracting and working with you.
Main contacts – will need to hold the main contact in order to make it easier to keep in touch about your contractual relationship with us and your account, as well as any shifts or changes to the products we offer and updates to our packages and services. You need to notify us immediately if your main contact changes for us to update our data.
Financial contacts – we will also require contact for invoicing so that it’s faster and more effective to implement the finances regarding your account. If we have received from your contact details of a financial director or contacts in a finance department, these will be stored in exactly the same way, and only use if needed to discuss financial matters with you.
Management contacts – if we have received from your information about managers or directors in your business or organization, these are kept and these may be used to contact your business or organization in the event that we can’t reach the main contact person.
Do we send marketing emails?
Marketing emails are sent out in order to maintain a discussion with you and keep you up to date with developments at Smart Sash Windows. This can include events we will be at, events we are hosting, PR related activities, any marketing that might be beneficial to you, and anything else you may need to know.
How is the information collected?
When you create your account with Smart Sash Windows, you will be asked to supply us with the aforementioned contact information, from the main contact to managerial contacts. You also have the opportunity to add any extra contacts you wish.
Will your information be shared with third parties?
In a specific set of circumstances, we may have to share your information with third parties. This includes but is not limited to third-party solutions or other entities belonging to the group. Third parties, however, are required to treat your data and its security with the utmost respect, in accordance with data regulation laws. There is a chance we will have to share your data with parties outside the EU. However, in this case, your data will be treated with the protection and respect as is according to domestic and international law.
If we find ourselves under a duty or obligation to share or disclose your personal information, if it is a legal obligation to, we will follow this obligation.
Is my information secure and protected if shared with third-party service providers or other group entities?
Third-party service providers entities will have the same requirements and obligations as us when it comes to the security of your personal information. By law, they are required to follow security measures and data regulation laws.
We forbid our third-party service providers from using your personal data for their own benefits, this can include market research or sales opportunity. They will only use your personal information for purposes that we have specified.
There are a number of security measures that have been implemented to ensure your personal data is not lost, is not used or accessed in a way that we do not authorize, is not disclosed or changed, all of this is in accordance with GDPR guidelines.
Retaining your data
All the information and data we require will be kept for the length your account is current with Smart Sash Windows. We will aim to ensure this information is up to date and relevant.
After your contract ends, any contact information that will not be needed there off the will be destroyed. However, in some cases, we will need to keep some contact details or legal and financial reasons.
If there is a time when a staff member retires from the organization, they are entitled to a data removal request, which we will implement unless we need it for financial audit or legal purposes.
Our data protection officer
A data protection officer has been assigned to maintain compliance with a privacy notice. Any queries you may have about our privacy notice, or how we will handle your personal data, you can contact the data protection officer in writing at Smart Sash Windows, brighten.
So, if you have any questions, queries, or comments, you know where you can find us.